Automation Is Essential
Savvy marketers know this and are utilizing automation strategies accordingly — a recent survey indicates that 96 percent implemented automation solutions in 2021, with 36 percent taking six months to a year to properly operationalize their marketing automation processes.
M-Commerce Should Be Embraced
With smartphone users now accounting for 71% of retail website visits, brands must provide a seamless shopping experience for their mobile users. In addition to making online shopping incredibly convenient, m-commerce gives retailers the ability to reach customers wherever they are via SMS push notifications. It also amps up personalization by utilizing Wi-Fi and GPS technology to deliver content based on user location.
At the same time, m-commerce makes the buying experience easier than ever thanks to mobile payment methods such as Apple Pay and Google Pay, Visa Checkout, Zelle, and Paypal. Not to mention the fact that mobile is the ideal platform for omnichannel shopping, as most customers take their smartphones with them wherever they go. Retailers can offer free in-store Wi-Fi, for example, to encourage customers to use their mobile devices to access brand-specific info while they shop on foot.